About Us

Who We Are

About Us

CountHQ was founded to offer Accounting Firms, Financial Planners and Businesses improved access to dependable, scalable and value-driven global staffing solutions.

To be dependable we hire employees on a permanent basis before a client engages with us. Hiring permanently means top talent wants to work with us to build a career. We hire well and invest in client and employee success. We take a long term view.

To be scalable clients need to be able to rely on us to grow their team as they grow. We hire permanent managers and dial up or down their involvement to ensure outcomes.

To be value-driven we need to solve our clients global staffing needs not just provide staff and a computer. We focus on solutions and we know scope changes over time. What was required in year 1 will differ from year 2 and so on. We take care of the full employee life-cycle: recruitment, initial training, performance reviews and career planning – if something isn’t quite right we come with solutions not problems, now that’s value.

Our track record

The CountHQ management team has decades of collective experience building offshore teams that:

Our People

Ben Surace

For over 10 years Ben has advised Accounting Firms, Financial Planners and Businesses on their offshoring journey. Ben is well placed to advise our clients how to successfully build dependable, scalable and value-driven global teams that support business growth.

Featured in multiple Xero publications, Ben is passionate about the Accounting industry and how they can best utilise global teams to drive firm success.

Ben consults to Accounting firms at all stages of their offshoring journey, whether they are taking their first step, or reviewing current arrangements with other providers.

Ben also works closely with business owners, CEOs and CFOs looking to review and streamline business processes and benefit from offshore teams.

In his spare time Ben enjoys time with his two young daughters and watching football.

Alex Surace

Alex has a passion for process development, team building and cross-cultural collaboration. Alex has worked across industries in the public and private sectors and holds the deep belief that the best outcomes are achieved with clear communication and openness.

Alex focuses on compliance, the company’s continual improvement framework and strategy. With a natural passion for business, Alex draws on a varied set of experiences to mix the necessary with the purposeful.

Vinkal Smith

Vinkal has been associated with the Australian Accounting industry for over a decade.

His expertise lay in developing and managing people to deliver outstanding results for Australian businesses and Accounting Practices. He believes that finding the right balance between client and employee outcomes has always been the winning formula.

To nurture new talent, and manage people to better outcomes remains Vinkal’s passion.

On the personal side, movies and family are what makes a perfect weekend.